Solutions
Run recurring business processes with clear ownership and service levels.
Business process outsourcing (BPO) puts an agreed, repeatable workflow under a managed service. SIVEN scopes the people, procedures, reporting and controls needed for the process, so your team can focus on the business decisions it supports.
Where this fits in the employee lifecycle
- Recruit
- Employ
- Onboard
- Pay
- Support
- Offboard
Highlighted stages show where this service can support your team. Your proposal confirms the scope and any additional services you need.
The problem we solve
Recurring administrative work depends on individual employees, queues are hard to track and managers spend time chasing completion. Adding people alone does not resolve unclear procedures, inconsistent quality or missing ownership.
What you get
A defined process boundary, documented operating procedures, named service ownership and measurable reporting. Volumes, quality criteria, escalation and business continuity requirements are agreed before transition.
Potential workflows include customer support administration, order processing, data operations and back-office coordination. Suitability, systems and capacity are confirmed during scoping; regulated decisions are not implicitly delegated.
Is this the right service for you?
Start with your business need. These examples can help you decide; if your situation is different, tell us what you need to achieve.
- You have recurring back-office or customer-support workflows that need consistent ownership.
- You want service reporting rather than managing each individual worker.
- You need to transition a process without losing the knowledge held by your current team.
How the engagement runs
Your proposal defines the scope, responsibilities and milestones, so you know what SIVEN manages, what your team decides and what happens next.
1. Map the process
Document inputs, outputs, volumes, exceptions and the controls that must remain with your business.
2. Agree the service
Define service levels, scope boundaries, staffing, access and pricing assumptions.
3. Transition with readiness checks
Prepare procedures, training and access, then confirm readiness before taking over the agreed work.
4. Operate and review
Report performance, resolve exceptions and agree improvements or scope changes through service reviews.
How SIVEN supports your business
Process-level accountability
The agreement defines the workflow and its outputs, not just a list of assigned people.
Controls stay explicit
Approval authority, data access and exception handling are decided before work transfers.
Workforce and service coordination
Team sourcing and ongoing workforce support can be scoped alongside process management.
What happens after you contact us
Tell us which process is consuming time, its volume and the systems involved. We review suitability and return the information needed to define service levels, transition and pricing.
What this service includes
- Process discovery and documentation of inputs, outputs and exceptions
- Transition plan with access, training and readiness checks
- Team structure and process supervision within the agreed scope
- Service levels and reporting for agreed quality, volume and turnaround measures
- Exception management, escalation and review meetings
- Data-access controls, continuity requirements and exit handover
What we need to build your proposal
- The process you want managed and its current owner
- Volumes, peaks, hours of coverage and language needs
- Current procedures, systems and access restrictions
- Quality criteria, exception types and reporting needs
Who is responsible for what
- SIVEN manages the process activities and team responsibilities included in the service agreement.
- You retain business policy, spending authority and approvals outside the delegated scope.
- Data ownership, permitted access, confidentiality and security requirements are documented before access is granted.
- Service levels depend on agreed volumes, complete inputs and system availability; exceptions are defined in the proposal.
How pricing works
Your proposal separates compensation, applicable employer costs, agreed benefits, service fees and any project-specific expenses.
- Pricing may use a monthly managed-service fee, a capacity basis or a defined transaction unit, according to the workflow.
- Transition, coverage, volume bands, systems and out-of-scope exceptions are itemized.
We do not publish “from” prices. A number without your roles, work pattern and employment arrangement behind it is not a price you can plan with.
The experience behind this service
SIVEN is the Venezuela brand of the Gracemark workforce group. Ask us to confirm the relevant team, delivery capability and any available, approved references for your specific scope before you commit.
A common next step
When you need broader operational support
For a function spanning several workflows, define the outsourcing boundary and operating responsibilities together.
Questions buyers ask
- What is the difference between BPO and staffing?
- With staffing, you direct the assigned people. BPO assigns management of an agreed process to the provider, measured against defined service levels and scope boundaries.
- Can we start with one workflow?
- Yes. A bounded workflow can be scoped first, with transition checks and service reviews before any expansion is agreed.
- How do you protect business data?
- Access, confidentiality, retention and required security controls are defined during scoping. No certification or system compatibility is assumed; requirements must be validated before delivery.
- Are savings or turnaround times guaranteed?
- No generic savings or timelines are promised. Pricing and service commitments depend on validated volumes, process complexity, systems and the responsibilities agreed by both parties.
Send us your requirement
Tell us what needs to happen, where and by when. We’ll help define the service, responsibilities and costs for your requirement.
Share the process, volumes, systems and service levels you need.